INTRODUCTION
An all-inclusive and luxury resort located in the Florida Keys, the Bungalows Key Largo operates as a newly opened adults-only property that promises to provide its guests with an oasis of tranquility. Featured amenities that are available for this purpose include an oceanfront pool, coconut beach and Zen garden spa. Yet to ensure that each of its guests could attain a fully enjoyable experience during their stay, resort leadership also recognizes the vital importance of catering to modern traveler expectations for in-room entertainment and secure access to streamed and personalized online content.
CHALLENGE
As a luxury resort seeking to offer all of the latest conveniences and services, the Bungalows Key Largo understood that it needed to provide guests with an in-room entertainment experience that could match or even surpass what a majority of consumers are now accustomed to at home. However, in seeking out a reputable provider that could offer such functionalities, resort leadership also desired a solution that could take guest convenience and satisfaction to new heights while enhancing the potential to increase revenues.
By partnering with Hotel Internet services and implementing its advanced BeyondTV solution such needs are now fully met. Bungalows Key Largo guests are now able to leverage guestroom televisions to access popular content streaming and social media apps including Hulu, Amazon Prime Video, Pandora, ESPN, YouTube and Facebook. Leveraging its patented data privacy technology, BeyondTV further leads the industry in safeguarding guest information with features that include automatically erasing all usage data and browsing history upon check-out. Guests are also able to delete their personal data at any time during their stay with a push of a remote control button. Another way for guests to watch the content they desire is with BeyondTV’s GuesCast™ which allows guests to cast such content from their personal device to the TV without ever having to input sensitive login information.
“Providing guests with a truly satisfying and memorable experience means fully catering to their needs both outside and inside the guestroom, with in-room entertainment services now needing to reflect the flexibility and choice that at-home platforms now commonly provide,” said Brandon Zackon, at Bungalows Key Largo. “Our partnership with HIS has not only fully equipped us with such an ability, but has also provided us with a valuable tool that allows guests to instantly find information on available resort services and amenities. This feature vitally ensures that guests are effortlessly able to find details on how to enhance their own experience while providing the resort with the potential to enhance revenues.”
As a comprehensive guestroom entertainment and communications platform, BeyondTV can instantly convert guestroom televisions into guest-facing informational portals that can offer detailed insight on services such as restaurant or spa hours and ongoing promotions. BeyondTV further provides properties with the option of allowing guests to order amenities such as room service with the click of a button.
With hotel services needing to keep pace with evolving guest preferences and behaviors at a faster rate than ever before, BeyondTV further serves as a future-proof solution by providing hoteliers with the ability to implement additional features and functionalities in stages. This includes being equipped with voice control functionality via integration with Amazon’s Alexa, allowing guests to make requests or control amenities such as the television, lighting and thermostats using simple voice commands.
PROJECT REQUIREMENTS
- Implement an in-room entertainment solution that can live up to and even exceed guest standards for personalized content streaming and casting.
- Provide a comprehensive solution that can additionally be leveraged to enhance guest satisfaction by serving as an informational hub on available services and promotions.
- Ensure the property’s ability to meet future guest demands with a scalable solution that can add new features and functionalities in stages.
SOLUTION
- Implement an in-room entertainment solution that can live up to and even exceed guest standards for personalized content streaming and casting.
- Provide a comprehensive solution that can additionally be leveraged to enhance guest satisfaction by serving as an informational hub on available services and promotions.
- Ensure the property’s ability to meet future guest demands with a scalable solution that can add new features and functionalities in stages.
