INTRODUCTION
Benchmark Inn is an award-winning boutique style guesthouse located in Provincetown, Massachusetts. While just a five-minute walk from the town center, Benchmark Inn offers its guests a tranquil setting with breathtaking views of the local harbor along with a range of amenities that include a fireplace in each guestroom and a continental breakfast served every morning. Yet while providing each guest with an ability to pursue full peace-of-mind within such a relaxing environment, the property’s owners also understood the universal need of having to provide services that cater to modern preferences and behaviors. This includes providing guests with access to free Wi-Fi as well as a desire to accommodate guest expectations for personalized in-room entertainment.
CHALLENGE
Similar to the experiences of properties throughout the hospitality industry, Benchmark Inn ownership recognized that today’s guests prefer to access personal streamed subscriptions verses more traditional forms of entertainment. Seeking to maintain a competitive edge while ensuring that each guest could obtain full satisfaction, the owners sought out a cost-effective solution that would allow guests to securely access their own content on larger guestroom television screens. Significantly, they desired a platform that could sidestep the need to replace existing television hardware.
By partnering with Hotel Internet Services, Benchmark in was able to overcome such challenges while providing guests with a seamless and secure means of accessing their content with the implementation of BeyondTV GuestCast®. A casting solution designed specifically for the needs of the hospitality market, BeyondTV GuestCast is compatible with virtually any internet network and television used in today’s guestrooms while mirroring the functionality and ease-of-use that guests are accustomed to when at home. For Benchmark Inn’s owners, this advantage meant being able to implement an effective casting service without having to replace existing television sets. Also compatible with more than 1,000 mobile-based apps, BeyondTV GuestCast ensures that guests staying at the property can access essentially any personalized content that they now expect to be able to experience on a larger guestroom television screen.
“Providing guests with the ability to access their own content in a way that suits their preferences is rapidly becoming a crucial factor in a hotel’s ability to remain competitive and ensure full satisfaction,” says Daniel Judas, Manager and co-owner of the Benchmark Inn. “HIS with its BeyondTV GuestCast platform ensures that we are fully able to meet such needs while providing the flexibility that we need for it to function seamlessly alongside our existing operations. Further still, BeyondTV GuestCast is not only designed to ensure that each guest can easily cast content from any personal device but also allows us to maintain their trust through the protection of personal data.”
As a secure alternative to smart televisions, BeyondTV GuestCast does not require the entering of login usernames and passwords which may otherwise be inadvertently left undeleted after a guest checks out. With its device isolation capabilities, BeyondTV GuestCast also eliminates the risk of cross-room communication to prevent content from being cast to the incorrect television screen. BeyondTV GuestCast further provides hoteliers with the ability to monitor system health and is backed by 24/7 support, ensuring that guests remain fully satisfied with their experience throughout the duration of their stay.
PROJECT REQUIREMENTS
- Provide guests with user-friendly access to personal content subscriptions on larger guestroom televisions.
- Implement a cost-effective solution that avoids complex integrations and the need to replace existing television equipment.
- Provide guests with a secure means of accessing their content without jeopardizing their privacy or sensitive information.
SOLUTION
- Leverage BeyondTV GuestCast’s compatibility with more than 1,000 apps to provide each guest with casting abilities for virtually any content they wish view in a way that mirrors the ease-of-use that they are accustomed to when at home.
- Utilize BeyondTV GuesCast’s integration abilities to seamlessly implement casting functionality using Benchmark Inn’s existing televisions.
- Safeguard guest data and privacy by avoiding the need to enter login information and utilizing BeyondTV GuestCast’s device isolation capabilities.
