From login difficulties to weak signals, ensuring your residents can seamlessly access the internet is not always a simple task.
Being able to swiftly handle such problems is key and central to our mission of providing users with the very best and most robust WiFi experience the industry has to offer. MDU Internet Services not only provides owners & managers with always available client support & monitoring services, but also ensures that residents themselves are able to benefit from industry–leading expert advice the moment it is needed.
Our experienced support staff are available to serve your residents’ online needs twenty-four hours a day, seven days a week. From facilitating the seamless connection of their devices, to ensuring that their browsers and email clients are easily accessible, you can always count on MDU IS to help your residents get online and stay online hassle-free!
GUEST SUPPORT SERVICES
Our Resident Support Services are provided by our 24x7x365 call center and can address a wide array of troubleshooting needs, including:
Basic WiFi Card Driver Assistance– The Call Center can determine if a device has a working WiFi Card that is able to locate a wireless signal using expert guidelines created for the most prevalent types of WiFi Cards.
SSID configuration – Our expert staffwill verify what the correct SSID is for the location that an end-user attempting to access, as well as verify that the end-user has the correct SSID set in their network connection. Call Center technicians leverage guidelines developed for the most frequently used operating systems and WiFi cards in order to guarantee fast and effective results.
Addressing Login Difficulties –The MDU Internet Services Call Center is always available to assist residents with swiftly identifying and overcoming any network login issues. Examples include working one-on-one with each user to review the correct format for the username on login pages. The Call Center can also verify that the correct settings are enabled in their browser, and can verify if a resident’s device is using security software that may be blocking access.
Location Specific Coverage Issues – Our experienced personnel canpinpoint the precise location of a user trying to gain network access, and will direct them to any specific coverage location(s) listed in the database.
Email –The Call Center can provide residents with valuable guidance on which correct settings to use when attempting to send and receive email over a wireless connection.
VPN issues –Let our Call Center staff assist your residents with effortlessly setting up a new VPN connection. Using accepted industry standards, the Call Center can further direct each user to their own network administrator for any settings on an existing VPN that they are attempting to access.