Installation Spotlight
Introduction
A full service property that attracts a substantial number of travelers visiting the nearby military base, Country Inn & Suites, Madison in Alabama ensures that its guests can find everything they need for a comfortable and enjoyable stay. In addition to offering breakfast daily, the Radisson-operated property features a fitness center, indoor swimming pool as well as complementary beverages and snacks. However, key to ensuring the utmost in guest satisfaction is the hotel’s commitment to addressing demands for a fast and reliable internet connection. With a majority of guests prioritizing seamless access to Wi-Fi for their devices, Country Inn & Suites, Madison works to ensure that their network service offers only the highest level of connectivity quality regardless of the number of devices connected or a guest’s onsite location.
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Challenge
Previously equipped with legacy network hardware that could not provide a sufficiently strong Wi-Fi signal to guestrooms, Country Inn & Suites, Madison recognized that it was in need of a substantial upgrade in order to prevent any lapses in satisfaction. To achieve its goal, the property sought out a responsive network provider with access to advanced network technology that could penetrate thick seismic-protected walls and still deliver a strong and fast Wi-Fi connection. To minimize future expenses and complications, the hotel also desired to partner with a provider that could offer hassle-free network upgrade capabilities as soon as the need arises.
After comparing network provider options from Radisson’s approved vendor list, hotel leadership selected HIS to perform an upgrade due to the company’s responsiveness and access to the latest in network technology. To overcome weak signals in guestrooms due to the seismic-protected walls, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, ensuring that high-speed Wi-Fi signals can reach guest devices regardless of onsite location.
“Wi-Fi service quality is one of the first things that guests consider when evaluating a property’s reputation, so we took advantage of the current downturn to identify a provider that could implement the specific network hardware we desired within the timeframe needed… HIS not only could meet those requirements, but provided us with a seamless implementation along with the ability to effortlessly update our Wi-Fi service infrastructure as needs evolve. We are very satisfied with our experience and look forward to seeing our guests likewise achieve enhanced satisfaction by receiving an enhanced level of connectivity that meets their specific needs.”
Kiran Patel
General Manager at Country Inn & Suites by Radisson, Madison
With guest expectations and hotel operations continuously growing to require additional online resources, HIS-supported network hardware at Country Inn & Suites, Madison ensures that the property can implement additional capabilities as soon as the demand arises. This includes the installing of new routers or access points to expand signal coverage areas as well as the ability to adjust bandwidth based on current usage. By also implementing multi-factor identification, HIS ensures that only authorized guests and staff can access the property’s network, minimizing the risk of security threats such as data sniffing or phishing.
Project Requirements
- Eliminate Wi-Fi dead spots in guestroom areas.
- Provide the future-proof ability to update the hotel’s network infrastructure as needs evolve.
Solution
- Leverage HIS Expertise to strategically install Ruckus access points in guestroom areas to eliminate any signal disruption caused by thick walls.
- Provide Country Inn & Suites, Madison with the effortless ability to expand signal coverage areas and bandwidth levels without the need to replace existing hardware.
