Installation Spotlight
Introduction
As the first and only luxury boutique property in Grapevine, Texas, Hotel Vin, Autograph Collection boasts an exceptional wine program, is connected to Harvest Hall, a European-style food and entertainment venue, and is steps away from the TEXRail Grapevine Main Street Station. Seeking to offer travelers a quintessential stay experience, Hotel Vin is further committed to providing innovative tech amenities that ensure maximum comfort, convenience and personalized service. With most guests opting to bring at least one personal device, this goal includes meeting the highest expectations with regards to fast and reliable online connectivity.
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Challenge
As Wi-Fi continues to be considered one of the most crucial amenities by today’s guests, Hotel Vin leadership recognized that it needed to implement a service that could live up to demands for fast and reliable internet. The hotel therefore sought out a reputable provider that could deliver a high-speed network capable of not just ensuring a strong and consistent signal throughout all onsite areas, but also able to accommodate a multitude of guest devices without experiencing a decline in performance.
By deciding to partner with HIS, Hotel Vin can now benefit from Wi-Fi network technology that guarantees high performance and the elimination of any potential Wi-Fi dead spots. In addition to providing coverage for Hotel Vin, HIS strategically wired ethernet cable and installed state-of-the-art Ruckus access points at the Grapevine Main Street Station. Since the project’s completion, both Hotel Vin guests and those at the station have experienced significantly faster upload and download speeds, can quickly and easily connect to the network, and have a more reliable connection.
When people travel, they want the ability to access all their content on a range of devices…Guests do not want to think or worry about having high-speed internet access – they just want it – with the HIS network solution, our hotel seamlessly delivers it to them.”
Tom Santora
Chief Commercial Officer of Coury Hospitality and Managing Director of Hotel Vin and Harvest Hall
HIS provides Hotel Vin around the clock network support to ensure guests always have seamless Wi-Fi, without tying up the property’s staff.
Project Requirements
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Implement a network capable of delivering fast connectivity speeds and a reliable Wi-Fi signal throughout all hotel and train station areas.
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Provide guests with the ability to swiftly resolve any Wi-Fi troubleshooting issues
Solution
- Leverage HIS expertise combined with the latest in network technology to guarantee high-speed Wi-Fi access regardless of the number of devices connected or a guest’s physical location.
- Provide instant 24/7 HIS support access to guests in order to ensure that satisfaction rates remain high while alleviating hotel staff from any additional responsibilities.
