Installation Spotlight
Introduction
Situated in the heart of Manhattan, Royalton Park Avenue is a renowned luxury hotel offering its guests a unique mixture of downtown edge and uptown sensibility. Boasting 249 stylish and spacious guestrooms, the property provides the ultimate in guest comforts with amenities that include a rooftop pool and restaurant, expertly-trained beauty stylists, a state-of-the-art fitness center and Egyptian cotton sheets. Also recognizing the modern connectivity needs of today’s guests, Royalton Park Avenue further seeks provide an online experience that can fully accommodate the demands of each guest, regardless of whether they are visiting for leisure or business purposes.
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Challenge
Previously experiencing connectivity issues due to legacy network equipment, Royalton Park Avenue sought out the services of a reputable provider that could ensure a strong signal throughout its guest and meeting areas. As a property that hosts a significant number of meeting events throughout the year, it was also essential to implement a network that could fully accommodate meeting bandwidth needs while preventing any decline in service quality for other guests. With guests now 
frequently bringing more than one device requiring an online connection, hotel leadership further recognized a need to simultaneously provide fast connection speeds for a multitude of guest or meeting devices attempting to gain online access at any one time.
By working with HIS, the hotel was able to have advanced Ruckus access points strategically placed throughout the property in order to eliminate any weak signal areas. With the additional implementation of the HIS FUSION network gateway solution, Royalton Park Avenue also gains far greater control over network health and performance. This includes the ability to monitor and modify bandwidth usage along with options that include customizing the amount of time that passes before a user is asked to authenticate themselves again.
“Exceptional Wi-Fi quality has become universally essential in meeting guest needs in hotel markets around the world, but for us this is especially true as our location within Manhattan means that we often cater to an array of meetings where a good connection is required to ensure a successful event,” says Ashlee Thomas, Director of Sales and Marketing at Royalton Park Avenue. “Partnering with HIS has ensured that we have the ability to provide each guest and meeting attendee with the level of bandwidth and signal strength that their online needs demand. With both guests and meeting events also expecting that their information remains private when accessing our network, HIS also provides us with the ability to maintain the highest level of online data protection at all times.”
By opting to implement the HIS FUSION gateway, Royalton Park Avenue is able to shield sensitive data such as credit card transactions and banking details against the threat of hacking. FUSION further enhances online security with features that include automated scanning for potential network vulnerabilities and the ability to receive regular software updates.
Project Requirements
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Upgrade property Wi-Fi service abilities to ensure that a strong, reliable and fast internet connection can be accessed from anywhere within the hotel.
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Ensure that each guest and meeting attendee is able to receive the level of bandwidth needed to address their specific needs.
Solution
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Utilize strategically placed Ruckus access points to maintain a consistent Wi-Fi signal that can ensure a seamless connection for any guest or meeting attendee device.
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Leverage the HIS FUSION gateway to monitor and manage network performance while safeguarding sensitive guest data.
Press Coverage
As seen in Hotel Business
