Wi-Fi Management

A Primer for Providing Effective and Secure Internet Services
Across Multi-property Hotel Portfolios

As many professionals specializing in the hospitality industry are no doubt aware of, the explosive rise in personal devices and online streaming has forever changed the landscape of how hotels provide services and interact with their guests. Equally apparent has been the significant strain that increased guest internet usage has put on hotel resources. While not only having to ensure that guests have consistent access to a seamless online experience, hoteliers must also be certain of their ability to safeguard personal data at all times. A demanding enough situation for any hotel, such a challenge is seemingly impassable for hotel management companies burdened with overseeing multiple portfolios; all using disparate systems and seemingly unable to integrate. This white paper addresses the new reality that by leveraging the latest in hospitality internet technology, hotel management companies can in fact fully overcome performance and security-related issues in a cost-effective and efficient manner, while ensuring that their guests are able to receive only the highest in internet service quality at any of their locations.

With a steady stream of industry studies on the importance of providing safe and reliable hotel guest Internet access, the issue continues to be one of the most critical aspects in retaining guest satisfaction and loyalty. In fact, a recent report by Forrester research found that 90 percent of travellers considered Wi-Fi to be the most valuable amenity. Another study conducted by Amba Hotels established that 67 percent of guests would select one hotel over another if free Wi-Fi were a deciding factor.