Today’s travelers are more than ever accustomed to technology that is interconnected, reliable, and easy to use.
With every passing year, hotels continue to refine the ways they use technology to interact with and entertain guests. In its latest 2020 survey conducted on more than 700 guests and 200 hoteliers across the U.S., HIS examines the latest technological trends amid the COVID-19 pandemic and how it influences guest desires to experience safer, yet even greater control over the hotel experience, with findings that include:
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- The growing acceptance of voice as a means to manage one’s stay
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- A greater need for strong streaming and casting technology to enhance guest satisfaction
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- An ongoing desire to use personal devices to interact with hotels and how a hotel’s data privacy abilities can impact guest decisions to interact with services
- What hoteliers can do with technologies to improve the guest experience and match their lifestyles at home, while also implementing contactless & social distancing compatible services to address new industry requirements
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