INTRODUCTION
Situated within California’s Desert Hot Springs, Aqua Soleil Hotel & Mineral Water Spa attracts countless guests each year who seek out the region’s famed rejuvenating waters. Featuring a diverse range of suite options for guests to choose from, the property is renowned for providing each guest with a sense of tranquility thanks to its array of spa services and onsite mineral water swimming pool. Yet to provide its guests with ultimate peace-of-mind and a fully enjoyable experience, Aqua Soleil Hotel recognizes the importance of providing today’s modern travelers with seamless online connectivity to the outside world.
CHALLENGE
While providing guests with enticing offerings to ensure heightened relaxation, property leadership recognized that patchy Wi-Fi service reliability was leading to a lapse in satisfaction. Regardless of whether staying for business or pleasure, the presence of a fast and reliable Wi-Fi connection is something that property leadership understood was non-negotiable in the minds of their guests. The property therefore sought to perform a network upgrade that could meet guest expectations no matter their onsite location, and that could seamlessly accommodate bandwidth intensive online behaviors such as content streaming or file downloading.
Aqua Soleil Hotel sought out the services of HIS after receiving several recommendations regarding the provider’s industry-leading expertise, access to the latest network technologies and exceptional support. Following a redesign of the property’s network infrastructure, including the installation of advanced Ruckus access point technology, Aqua Soleil Hotel & Mineral Water Spa now reports a drastic improvement in Wi-Fi performance quality throughout the property. With no Wi-Fi signal dead spots or bandwidth bottlenecks, guests staying at the property can now look forward to a high-speed and uninterrupted internet experience that can accommodate virtually any online need.
“HIS undoubtedly lived up to our expectations based on the recommendations we received and since the network upgrade, we have had no guests contact staff to request online troubleshooting assistance… With HIS, we were able to benefit from a simple and stress-free installation. Any challenges were quickly resolved by the company’s experienced technicians and their swift responses to any question or concern ensures that we can continue to provide consistently high service quality to our guests.”
HIS further provides Aqua Soleil Hotel with access to 24/7 support. Staffed by some of the industry’s most experienced network professionals, HIS support service offerings include providing assistance for Wi-Fi card driver and SSID configuration, device Wi-Fi login difficulties and the setting up of virtual private networks (VPN).
PROJECT REQUIREMENTS
- Eliminate Wi-Fi network issues resulting in slow performance and dropped connections for guest devices.
- Provide hotel staff with the ability to swiftly correct network performance and guest troubleshooting issues as soon as they arise.
SOLUTION
- Utilize HIS industry expertise and access to advanced network technology to ensure a fast, strong and reliable guest Wi-Fi experience throughout all onsite areas.
- Offer access to 24/7 HIS support in order to resolve any network-related issue before guest experiences are negatively affected.
